Returns & Exchanges
Every product that we sell is unique in its own way as, they are handcrafted skillfully, kindly reconsider the product once before opting for a exchange.
To process a return/exchange, please follow these simple steps:
- Keep all items (INCLUDING the invoice) in a package and address it to the following: Mata Payal’s #441 7th cross, sampige main road, malleshwaram Bangalore 560003 India. Ph 6366702206, Landline – 08023562905.
- Please be sure that all items that are to be exchanged must be unworn and in their original condition with all original tags and packaging intact.
- No exchange or return can be made if the tag is missing from the product.
- No Exchange or return will be possible for sizing issues, we request you to check our size guide before making purchase.
Please note: Any items that were damaged during transit must also bear the tag for us to process the return. Items that are damaged or altered once the tags are removed, may not be accepted and will be sent back to the customer.
- Email us at [email protected] with images of the products with packaging and tags. We only accept returns within 7 days of delivery.
- Once we approve the return, we will schedule a exchange.
- Once the item is received by us, we will either exchange as requested or credit the amount of that item as STORE CREDIT in your account (if you have created one). The store credit will be valid for 1 year from the date of its issuance and can be used to shop for any item on matapayals.com
- Kindly give us one week to generate exchange.
- After three failed attempts by our delivery partner to deliver the product, we regret to inform that we won’t be able to refund.
- Products returned in damaged or used condition will not be exchanged.
that while Store Credit must be used all at once. Please allow at least 6-8 days for the entire return process to be completed.
Shipping costs will be deducted from the amount of the exchange.